![]() ![]() To include WhatsApp in your Sender Pool, in the Twilio Console, navigate to the Messaging > Services section and select a Messaging Service. ![]() In the feature descriptions below, we include whether the feature is supported for both SMS and WhatsApp. This way, you can configure and apply the relevant Messaging Service features, such as setting a Validity Period, for all sender types in one Service all at once. You can add a WhatsApp-enabled Twilio phone number to the other sender-types (long codes, short codes, etc.) in your Messaging Service Sender Pool. ![]() Alternatively, you can specify your status callback URL using the API. This URL can be specified in your Twilio Console for your Messaging Service in the Integration > Delivery Status Callback section. The delivery status of your message, including any delivery errors, will be sent asynchronously to your status callback URL. Twilio will then determine the optimal From phone number from your service. When sending a message with a messaging service, Twilio will immediately set the message’s status to accepted. Twilio will then choose one of the phone numbers in your Messaging Service’s sender pool based on your service’s configuration. However, instead of including a From phone number, you’ll include a MessagingServiceSid. If you use a messaging service to send a message, your request to Twilio will look very similar to sending an SMS with the REST API.
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